The Guest Service Supervisor assist the Guest Service Manager with daily supervision over the activities of the Guest Services teams at multiple locations, while partnering with Housekeeping, Accounting, Sales, and Maintenance departments to ensure the highest level of employee and guest satisfaction is achieved.

Perks & Benefits:

• Competitive pay & a Comprehensive Benefit Package.
• Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

What You Will Do:

• Assist GSM with supervision over front office teams to ensure adherence to all property procedures, regulations, and standards, while striving towards total guest satisfaction. 
• Assist with Housekeeping and Maintenance duties where and when required.
• Ensures smooth, efficient, and professional operation of all front office operations. 
• Ensures that all procedures and policies are in place and followed.
• Assists in onboarding and coaching new hires. 
• Ensures smooth check-in and check-out of all guests through proper handling of guest accounts. 
• Owns any guest requests and problems and satisfies their needs within acceptable guidelines. 
• Performs all front desk functions when needed. 
• Leads by example - provides gracious hospitality towards all customers. 
• Adheres to all policies, procedures, and standards. 
• Assists all associates with questions and or problems which might occur. 
• Supports the front desk during peak hours to ensure efficient and smooth service is provided to all guests. 
• Assists housekeeping with room inspections, and available inventory.
• Creates a productive and positive atmosphere; has a professional relationship with all associates and other departments. 
• Empowers all associates to provide outstanding service by using their empowerment guidelines. 
• Audits all work for accuracy and consistency on a regular basis. 
• Completes work or special projects as assigned and makes sure due dates are met. 
• Works together with staff on the same level to train hospitality skills, technical skills, and communication skills. 
• Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled. 
• Develops a thorough knowledge of products - property rooms, type of rooms, amenities, services of property, brand standards etc. 
• Develops knowledge of frequent guests and their special requests and needs. 
• Carries out, within capability, all reasonable requests by management
• Performs other duties as assigned.
• All duties listed are applicable for 3 properties, River North, OTP, OFM.
• May be asked to assist with another hotel within the ONNI collection. (Emily)

What You Will Bring:

• High school diploma or GED required.
• Bachelor’s degree in business administration, hospitality management, or hotel management preferred.
• The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
• A minimum of 3 years of hotel leadership experience is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• Experience with HMS Infor an asset.
• A proven track record of being able to lead a team and to multitask.
• Flexibility and a willingness to work beyond scheduled hours, including on weekends.
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.

About the company:

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and soon-to-be, Seattle.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.